OFFERS, DISCOUNTS, CASHBACK & LOYALTY PROGRAM TERMS
Legal Entity: KHADIM SOLUTIONSBrand: Zehbia’s Wardrobe – A Tailoring PlatformVersion: 1.0Status: Draft — Implementation ReadyEffective Date: [DD/MM/YYYY]Last Updated: [DD/MM/YYYY]Jurisdiction: India
1. PURPOSE
These Offers, Discounts, Cashback & Loyalty Program Terms ("Promotional Terms") govern promotional benefits made available by KHADIM SOLUTIONS, operating under the brand Zehbia’s Wardrobe – A Tailoring Platform ("Zehbia").
Promotional benefits may include:
Discount offers;
Coupon codes;
Promotional codes;
Cashback;
Referral rewards;
Loyalty rewards;
Promotional credits;
First-order benefits;
Customer-specific offers;
Seasonal campaigns;
Special-event offers;
Partner offers;
Other benefits introduced by Zehbia.
These Promotional Terms apply in addition to the Zehbia:
Terms & Conditions;
Privacy Notice;
Payment Terms & Payment Policy;
Cancellation, Refund & Order Modification Policy; and
Delivery Policy.
Where a specific offer contains additional terms, those specific terms will also apply.
2. IMPORTANT PRINCIPLE
Promotional benefits are provided subject to the eligibility conditions communicated with the relevant offer.
A promotion may have restrictions relating to:
Customer eligibility;
Order value;
Garment category;
Service type;
Location;
Payment method;
Number of uses;
Validity period;
Minimum purchase;
Maximum discount;
Cashback percentage;
Cashback maximum;
Other conditions.
Customers should review the terms displayed with each promotion before using it.
3. TYPES OF PROMOTIONAL BENEFITS
Zehbia may offer one or more of the following.
3.1 Discount
A reduction in the price of an eligible order.
3.2 Coupon
A code or promotional identifier that provides a specified benefit.
3.3 Cashback
A promotional value credited to the customer's Zehbia account after an eligible transaction.
3.4 Loyalty Reward
A reward based on qualifying customer activity.
3.5 Referral Reward
A benefit provided for qualifying referrals.
3.6 Promotional Credit
A non-cash credit that may be applied toward eligible Zehbia services.
4. ELIGIBILITY
Offers may be restricted to:
New customers;
Existing customers;
Verified customers;
Customers in specified service areas;
Customers using specified payment methods;
Customers meeting minimum order requirements;
Customers meeting other stated conditions.
Unless expressly stated otherwise, a customer may not create multiple accounts solely to obtain a new-customer promotion multiple times.
5. NEW CUSTOMER OFFERS
A new-customer offer may be limited to:
One qualifying benefit per individual/customer/account/household/payment instrument or other criterion specified in the offer.
Zehbia may reasonably determine eligibility based on information available to it.
6. PROMOTION VALIDITY
Every time-limited promotion may have:
Start Date: [DATE/TIME]End Date: [DATE/TIME]
Unless otherwise stated, the promotion expires at the end of the specified validity period.
An expired promotion cannot ordinarily be redeemed.
7. COUPON CODES
Where Zehbia provides a coupon code, the customer must enter the code as instructed.
A coupon may be:
Case-sensitive or case-insensitive;
Limited to one use;
Limited to specified customers;
Limited to specified services;
Subject to a minimum order;
Subject to a maximum discount.
The exact conditions will be displayed with the coupon.
8. COUPON STACKING
Unless specifically permitted, customers may not combine multiple promotional codes on the same order.
For example:
Coupon A + Coupon B + Coupon C
will not automatically be permitted.
The application should clearly indicate whether multiple benefits can be combined.
9. MINIMUM ORDER VALUE
Certain offers may require a minimum eligible order value.
Example:
₹500 OFF on orders above ₹2,500
If the eligible order value is below the required threshold, the promotion will not apply.
10. MAXIMUM DISCOUNT
A percentage-based discount may have a maximum monetary value.
Example:
20% OFF up to ₹500
Even if 20% of the order exceeds ₹500, the maximum discount will remain ₹500.
11. EXCLUDED SERVICES
A promotion may exclude specific:
Garments;
Tailoring services;
Pickup services;
Delivery charges;
Alteration charges;
Express services;
Other services.
Exclusions will be displayed with the applicable promotion.
12. CASHBACK
Cashback is a promotional benefit and may not be equivalent to cash.
Cashback may be:
Credited to a Zehbia account;
Linked to a particular order;
Subject to minimum redemption value;
Subject to expiry;
Restricted to specific services;
Subject to other promotional conditions.
13. CASHBACK CALCULATION
Where applicable, cashback may be calculated as a percentage of the eligible transaction value.
Example:
Eligible Order Value ₹2,000
Cashback Rate 10%
Cashback ₹200
The actual cashback calculation will be determined by the terms of the specific promotion.
14. CASHBACK DOES NOT NECESSARILY MEAN CASH REFUND
Unless expressly stated otherwise:
Cashback is a promotional account benefit and is not a cash deposit, bank balance or guaranteed cash refund.
Cashback may only be usable toward eligible Zehbia services.
15. CASHBACK EXPIRY
Cashback may have an expiry date.
Where expiry applies, Zehbia should display:
Cashback amount;
Date credited;
Expiry date;
Applicable restrictions.
Expired cashback may automatically become unavailable.
16. CASHBACK REDEMPTION
Where cashback redemption is supported, the customer may use eligible cashback during checkout.
The checkout screen should show:
Order Value ₹3,000
Cashback Available ₹500
Cashback Applied ₹300
Amount Payable ₹2,700
The customer should be able to see the impact before confirming payment.
17. CASHBACK LIMITS
Zehbia may impose:
Maximum cashback per order;
Maximum cashback per customer;
Monthly cashback limits;
Campaign-specific limits;
Minimum redemption amounts.
The applicable limit should be communicated with the relevant offer.
18. CASHBACK AND CANCELLATION
If a customer cancels an order that generated cashback, Zehbia may reverse the cashback associated with that transaction.
Example:
Order
₹2,000
Cashback Earned
₹200
Order Cancelled
↓
Cashback Reversed
₹200
19. CASHBACK ALREADY USED
If cashback from a cancelled/refunded order has already been used for another transaction, Zehbia may adjust the relevant promotional credit in accordance with the applicable offer terms and applicable law.
The customer will not be charged an amount merely because a promotional benefit was reversed unless the applicable terms and law permit such adjustment.
20. REFERRAL PROGRAM
Zehbia may introduce a referral programme where an existing customer ("Referrer") receives a benefit for referring a new customer ("Referred Customer").
A referral may qualify only after the referred customer completes the required qualifying activity.
21. REFERRAL ABUSE
Referral benefits may not be generated through:
Fake accounts;
Self-referrals;
Multiple accounts;
Fraudulent identities;
Manipulated transactions;
Automated account creation;
Other abusive activity.
Zehbia may cancel rewards associated with confirmed abuse.
22. LOYALTY PROGRAM
Zehbia may introduce a loyalty programme based on qualifying customer activity.
The programme may use:
Points;
Levels;
Rewards;
Membership tiers;
Cashback;
Credits;
Other benefits.
Specific programme rules will be displayed when the programme is launched.
23. LOYALTY POINTS
Where loyalty points are introduced, Zehbia may specify:
How points are earned;
How points are redeemed;
Expiry;
Minimum redemption;
Maximum redemption;
Eligible orders;
Exclusions;
Cancellation treatment.
Points should not be treated as legal tender or a bank deposit.
24. PROMOTIONAL CREDITS
Zehbia may provide promotional credits for:
Customer goodwill;
Referral rewards;
Campaigns;
Service recovery;
Promotional campaigns.
Promotional credits may have:
Expiry;
Usage restrictions;
Minimum order requirements;
Service restrictions.
25. SERVICE RECOVERY CREDITS
Zehbia may provide credits to resolve customer-service issues.
For example:
"₹300 Zehbia Credit as a goodwill resolution."
Such credits may be subject to specific terms and may not be convertible into cash unless expressly stated.
26. PROMOTIONAL BENEFITS ARE NOT TRANSFERABLE
Unless explicitly stated otherwise, promotional benefits are associated with the eligible customer account.
Customers should not:
Sell coupons;
Transfer cashback;
Transfer loyalty points;
Trade promotional credits;
Sell referral benefits.
27. NO CASH CONVERSION
Unless expressly stated otherwise, promotional:
Cashback;
Points;
Credits;
Coupons;
Rewards
cannot be exchanged for cash.
28. PROMOTIONS AND PAYMENT METHODS
Certain promotions may only apply when using a specified payment method.
For example:
10% OFF when paying through eligible UPI transactions.
The checkout system should verify eligibility before applying the benefit.
29. PROMOTIONS AND TAXES
The treatment of discounts and promotional benefits for tax/invoicing purposes will be handled according to applicable law and the structure of the particular transaction.
Where relevant, the applicable invoice will reflect the appropriate pricing information.
30. PROMOTIONAL PRICE DISPLAY
Zehbia should clearly distinguish:
Original Price
from
Discount
and
Final Payable Price
Example:
Original Price ₹3,000
Festival Discount ₹500
-------------------------------
Final Price ₹2,500
31. PROMOTION COMBINATION
If multiple benefits are permitted, the application should communicate the combination rules.
For example:
Garment Discount ✓
Coupon ✓
Cashback ✓
Referral Reward ✕
Customers should not have to infer stacking rules.
32. FIRST-ORDER PROMOTIONS
A first-order promotion may be limited to one successful qualifying order.
If the first order is cancelled or refunded, Zehbia may determine whether the customer remains eligible for a future first-order benefit.
33. PROMOTIONS ON CANCELLED ORDERS
If an order is cancelled:
The discount may be reversed;
Cashback may be reversed;
Loyalty points may be reversed;
Referral rewards may be reversed;
Promotional credit may be restored or cancelled,
depending on the applicable offer rules.
34. PROMOTIONS ON PARTIAL REFUNDS
Where an order receives a partial refund, Zehbia may recalculate promotional benefits where required by the applicable offer.
The customer should not lose a promotional benefit unfairly merely because a legitimate service correction occurred.
35. OFFERS THAT CANNOT BE COMBINED
An offer may expressly state:
"This offer cannot be combined with any other offer, discount or promotional code."
Where such a condition applies, the checkout system should prevent conflicting combinations.
36. PROMOTION AVAILABILITY
Promotions may be:
Limited quantity;
Limited time;
Limited customer;
Limited service area;
Limited campaign.
Zehbia may discontinue a promotion after the stated limit is reached, subject to applicable law and any commitments already made to customers.
37. PROMOTION ERRORS
If a promotional benefit is accidentally granted because of:
Technical error;
Coding error;
Pricing error;
System malfunction;
Unauthorised manipulation;
Zehbia may investigate and correct the error.
Where a customer has reasonably relied on a promotion that was validly offered, Zehbia will consider the circumstances fairly and in accordance with applicable law.
38. FRAUD AND MISUSE
Zehbia may suspend or remove promotional benefits where it reasonably determines that there has been:
Fraud;
Manipulation;
Account abuse;
Coupon abuse;
Cashback abuse;
Referral abuse;
Multiple-account abuse;
Automated exploitation;
Payment manipulation.
Any action should be proportionate and subject to applicable customer rights.
39. ACCOUNT SUSPENSION
Where promotional abuse is suspected, Zehbia may temporarily restrict:
Coupon redemption;
Cashback;
Referrals;
Loyalty benefits;
Other promotional functions.
This does not automatically mean that the customer's entire Zehbia account will be suspended.
40. PROMOTIONAL BENEFITS AFTER ACCOUNT DELETION
When a customer deletes their account, unused promotional benefits may be lost unless:
Applicable law requires otherwise; or
Zehbia expressly provides otherwise.
Customers should use eligible promotional benefits before requesting account deletion where appropriate.
41. NO PURCHASE REQUIREMENT
Where legally required for a specific promotion, Zehbia will clearly disclose whether a purchase is necessary to qualify.
Promotions will be structured in accordance with applicable Indian laws and regulations.
42. CUSTOMER COMMUNICATION
Zehbia may notify customers about promotions through:
Application;
Website;
Email;
SMS;
Push notifications;
Other permitted communication channels.
Promotional communication will be handled consistently with the Zehbia Privacy Notice and applicable consent/communication requirements.
43. MARKETING CONSENT
Receiving promotional communications should be treated separately from essential service communications.
Customers may be able to opt out of promotional communications through available mechanisms.
Opting out of marketing communications should not ordinarily prevent customers from receiving necessary:
OTPs;
Payment confirmations;
Booking notifications;
Order updates;
Delivery information;
Security notifications.
44. CUSTOMER-SPECIFIC OFFERS
Zehbia may provide offers based on customer eligibility, such as:
New customer;
Returning customer;
Loyalty tier;
Referral participant;
Specific campaign;
Service-area eligibility.
Where applicable, customers will be informed of the relevant eligibility conditions.
45. PARTNER OFFERS
Zehbia may occasionally provide promotions in partnership with third parties.
Partner offers may have additional:
Terms;
Eligibility;
Validity;
Redemption requirements.
Where the partner independently processes customer personal data, its privacy terms may also apply.
46. PROMOTION ELIGIBILITY VERIFICATION
Zehbia may verify promotional eligibility using information reasonably available within the platform, such as:
Account;
Order history;
Coupon usage;
Referral history;
Transaction status;
Promotion history.
Zehbia should use such information only for legitimate promotional and operational purposes.
47. PROMOTIONAL HISTORY
Customers should be able to view relevant promotional transactions where the platform supports it.
For example:
02 Sep 2026
Festival Offer
Discount: ₹500
Order: ORD-10001
03 Sep 2026
Cashback
+₹200
05 Sep 2026
Cashback Redeemed
-₹150
48. ADMIN PROMOTION MANAGEMENT
The Zehbia Admin Panel should provide a dedicated:
Offers & Promotions Centre
with functions including:
Create offer;
Edit offer;
Activate/deactivate;
Schedule start/end;
Coupon management;
Cashback configuration;
Loyalty rules;
Referral rules;
Customer eligibility;
Service eligibility;
Usage limits;
Redemption limits;
Promotion analytics;
Fraud detection;
Promotion history.
49. PROMOTION CONFIGURATION
A promotion should ideally contain:
Promotion
--------------------------
id
name
description
type
status
startDate
endDate
minimumOrderValue
maximumDiscount
discountType
discountValue
cashbackType
cashbackValue
maximumCashback
usageLimit
perCustomerLimit
eligibleGarments
eligibleServices
eligibleCustomers
paymentMethodRestrictions
stackable
terms
createdBy
approvedBy
createdAt
updatedAt
50. COUPON CONFIGURATION
Recommended:
Coupon
--------------------------
id
promotionId
code
status
usageLimit
perCustomerLimit
validFrom
validUntil
minimumOrderValue
maximumDiscount
createdAt
updatedAt
51. CASHBACK LEDGER
Do not simply store:
customer.cashbackBalance = 500
as the only record.
Instead, maintain a transaction ledger:
CashbackTransaction
--------------------------------
id
customerId
orderId
type
amount
balanceAfter
status
expiryDate
reference
createdAt
Transaction types may include:
EARN
REDEEM
REVERSE
EXPIRE
ADJUST
This provides an auditable history.
52. PROMOTION AUDIT LOG
Administrative promotion actions should be logged.
For example:
Admin A
↓
Changed Cashback Rate
10% → 15%
↓
02/09/2026 14:32
↓
Reason: Festive Campaign
This is especially important where promotions affect financial value.
53. CASHBACK REVERSAL
If an eligible order is refunded:
Cashback Earned
↓
Order Refunded
↓
Cashback Reversal
↓
Ledger Updated
The original transaction should not be deleted.
54. PROMOTION SECURITY
The technical implementation should protect against:
Coupon brute forcing;
Coupon enumeration;
Repeated redemption;
API manipulation;
Cashback manipulation;
Referral fraud;
Price manipulation;
Client-side discount tampering.
Promotional calculations should be performed or validated on the server side.
55. NEVER TRUST CLIENT-SIDE PRICING
The Zehbia backend should never accept a request such as:
totalAmount = 500
from the mobile/web client and blindly trust it.
The backend should calculate:
Base Price
+
Additional Services
-
Eligible Discount
-
Eligible Cashback
+
Applicable Taxes/Charges
=
Final Amount
and validate the resulting amount before payment.
56. PROMOTION STATE
Recommended states:
DRAFT
SCHEDULED
ACTIVE
PAUSED
EXPIRED
CANCELLED
ARCHIVED
Only authorised personnel should be able to change these states.
57. OFFER APPROVAL
For financially significant promotions, Zehbia should implement a maker-checker process:
Promotion Created
↓
Admin Review
↓
Finance/Manager Approval
↓
Activated
This reduces accidental publication of incorrect discounts.
58. CUSTOMER DISPUTES
If a customer believes a promotion was incorrectly denied, they may contact:
Customer Support: +91-889-974-9158Email: zehbia@zehbia.com
Formal grievances may be submitted to:
grievance@zehbia.com
Customers should provide:
Order ID;
Coupon code;
Screenshot, if available;
Date/time;
Description of issue.
59. NO UNFAIR DISCRIMINATION
Promotional eligibility should be based on legitimate, disclosed criteria.
Zehbia should not use promotional systems to unlawfully discriminate against customers on protected grounds.
60. CHANGES TO PROMOTIONAL TERMS
Zehbia may update these Promotional Terms from time to time.
Changes may result from:
New programmes;
New reward systems;
Operational changes;
Legal requirements;
Technical changes;
Changes in payment systems.
Promotions already validly redeemed will generally be handled according to the terms applicable at the time of redemption, subject to applicable law.
61. SPECIFIC OFFER TERMS PREVAIL
If a specific promotional campaign provides terms that differ from these general Promotional Terms, the campaign-specific terms will govern that promotion to the extent of the difference.
For example:
"Festive Offer — 25% OFF up to ₹1,000. Valid from 1 October to 15 October 2026."
The displayed campaign terms will form part of the applicable offer.
62. NO GUARANTEE OF CONTINUOUS PROMOTIONS
Zehbia does not guarantee that:
A particular coupon will always be available;
Cashback will always be offered;
Loyalty rewards will always exist;
A particular discount will return;
A specific promotion will be renewed.
Promotions are campaign-based unless otherwise stated.
63. CONSUMER RIGHTS
Nothing in these Promotional Terms is intended to:
Remove statutory consumer rights;
Permit misleading advertising;
Exclude mandatory legal remedies;
Override applicable Indian law.
All promotional representations should be truthful, transparent and capable of being substantiated.
64. GOVERNING LAW
These Promotional Terms are governed by applicable laws of India.
Nothing in these terms prevents a customer from exercising statutory rights or remedies available under applicable Indian law.
65. CONTACT INFORMATION
KHADIM SOLUTIONS
Brand: Zehbia’s Wardrobe – A Tailoring Platform
Registered Address:1324 Khadim Villa, Mehjoor Nagar, Natipora,Srinagar, Kashmir, J&K – 190015, India
Email: zehbia@zehbia.com
Customer Support: +91-889-974-9158
Grievance: grievance@zehbia.com
Data Protection: info@zehbia.com
Websites:www.zehbia.com | www.zehbia.in
66. VERSION HISTORY
67. DOCUMENT STATUS
Document: Offers, Discounts, Cashback & Loyalty Program TermsLegal Entity: KHADIM SOLUTIONSBrand: Zehbia’s Wardrobe – A Tailoring PlatformVersion: 1.0Status: Draft — Implementation ReadyLegal Review: Recommended before publicationFinance Review: RequiredTechnical Review: RequiredBusiness Approval: Required