DATA RETENTION & DELETION POLICY
Zehbia’s Wardrobe – A Tailoring PlatformLegal Entity: KHADIM SOLUTIONSPolicy Version: 1.0Effective Date: 1st SEP 2026
1. Purpose
This Policy establishes how Zehbia retains, archives and deletes information collected or generated through its website, mobile application and tailoring operations.
Zehbia follows a data minimisation and purpose-based retention approach and does not intend to retain personal data longer than reasonably necessary for the relevant purpose, unless retention is required by law or legitimate business requirements.
The DPDP Act provides a right to erasure, subject to retention being necessary for a specified purpose or compliance with applicable law.
2. Types of Information Covered
This Policy may apply to:
Customer account information
Contact and address information
Measurement profiles and measurement history
Booking and order information
Fabric/pickup information
Photos and reference images
Payment and invoice records
Communications and support records
Consent records
Security and authentication logs
Audit and operational records
3. Retention Principles
Zehbia will generally:
Collect and retain only information reasonably required.
Retain information according to its purpose and applicable requirements.
Delete or anonymise information when it is no longer required.
Maintain necessary records for legal, tax, accounting, fraud-prevention or dispute purposes.
Apply additional restrictions to sensitive operational information where appropriate.
4. Indicative Retention Framework
Note: Exact technical retention periods may be defined internally through the Zehbia Data Retention Schedule and may vary by data category.
5. Account Deletion
Customers may request deletion of their account and associated personal data through the available account or support mechanism.
Upon receiving a valid request, Zehbia will assess the information and delete or anonymise information that is no longer required, subject to applicable legal or legitimate retention requirements.
6. Legal & Operational Exceptions
Information may be retained where necessary for:
Compliance with law
Tax/accounting requirements
Fraud prevention
Security investigations
Legal claims or disputes
Payment reconciliation
Outstanding orders or transactions
Enforcement of contractual rights
Such retained information will not be used for unrelated purposes merely because it remains in a legally required archive.
7. Backup Systems
Deleted information may remain temporarily in secure backups until the applicable backup cycle expires.
Where technically feasible, deleted information will be excluded from active processing while awaiting backup expiration.
8. Secure Disposal
When retention expires, Zehbia will use appropriate methods to:
Delete digital records
Securely dispose of physical records
Remove unnecessary copies
Anonymise information where deletion is impractical or unnecessary
9. Contact
For deletion or retention-related questions:
Data Protection: info@zehbia.comGrievance: grievance@zehbia.com